Reporting directly to the Head of Operations, this is an amazing opportunity to join a thriving business, deliver successful projects and drive your career forward. You will quickly become embedded in the business and part of our fantastic team.
We are looking for an experienced Field Engineer to lead the installations team. The role offers leadership and improvement opportunities alongside an opportunity to continue building out an ever-growing team.
Working alongside the Operations, Projects and Provisioning teams, our successful candidate will oversee installations throughout our portfolio.
Roles & Responsibilities
TheField Engineer is a multi-faceted role with leadership, process improvement and delivery responsibilities. You will be a key member of the Operations Leadership Team. As with any SME, your roles and responsibilities will be varied and evolve over time. We offer a unique and varied opportunity to progress both your skills, expertise, and accountabilities in a fast paced and energetic environment.
Key areas of responsibility will include but not be limited to:
- Installation and Setup: Install and configure point of sale hardware and software systems at customer locations, ensuring they are properly integrated with existing infrastructure.
- Maintenance and Repairs: Perform routine maintenance, troubleshoot hardware and software issues, and make necessary repairs to ensure uninterrupted system functionality.
- Training and Support: Provide training and support to end-users and employees on how to use and troubleshoot the point-of-sale systems effectively.
- Technical Expertise: Stay up to date with the latest advancements in point-of-sale technology and remain proficient in diagnosing and resolving technical issues.
- Documentation: Maintain accurate records of service calls, inventory, and equipment status, and provide timely reports to the service team and management.
- Customer Relations: Foster positive customer relationships by delivering exceptional service, resolving customer inquiries and issues promptly, and maintaining a professional and courteous demeanour.
- Quality Assurance: Ensure the quality and reliability of point-of-sale systems by conducting system testing, quality checks, and adhering to best practices.
- Health and Safety: Adhere to health and safety regulations while performing on-site visits, ensuring the safety of yourself and others.
- Team Collaboration: Collaborate with other members of the technical team to share knowledge, troubleshoot complex issues, and improve overall system performance.
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
