A leading MSP working at enterprise solutions echelon is looking for an expereinced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes.
Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL).
As well as IT Service Management background, you would be familair with the following technologies
- Office 365 – user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
- Azure – familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
- EndPoint Manager – MDM, MAM, Compliance, policies
- Networking – converged networks, VLANs, WAN routing, DNS
- Firewalls – Cisco, Draytek, port redirection, NAT, NAPT
- Webhosting – CPanel, Linux
- Telephony – Linux PBX, SIP Trunks, WLR, Call routing
- Connectivity – Leased Lines, LLU, xDSL
- WiFi – 802.x, Footfall, data capture, reporting
- Servers – Windows, Linux, PF Sense, Active Directory, Group Policy
- Workstations – Windows 10+, printing, Office 365
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